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Chevy Over-Promised and Under-Delivered on MPGs

General Motors admits their estimated gas mileage for certain 2016 SUVs was a bit too optimistic. To make up for the snafu, the automaker will pay up or offer warranty extensions to 135,000 owners, including those with a Traverse.

In May of 2016, GM told its dealers to stop selling 60,000 vehicles after discovering the discrepency while working on the labels for the 2017 model year. The window stickers show estimates 1-2 miles per gallon higher than they should.

The Compensation Offer

GM plans to handle compensation to 2016 Enclave owners in one of two ways:

  1. They will offer owners debit cards of $450–$900, or
  2. Owners can opt out of the debit cards and choose a warranty extension instead. The extension is a boost from 36 monhts / 36,000 miles to 48 months / 60,000 miles.

The compensation was calculated using the estimated cost of gas ($3/gallon) and the average mileage driven (15,000 miles/year).

Where This Problem is Likely to Occur

Model Generation Years PainRank
Traverse 1st Gen 2009–2017 18.7

Story Timeline

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OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, you can help make sure it gets the attention it deserves.

  1. File Your Complaint is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

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  2. Notify CAS

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  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

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  4. Contact Chevrolet

    Chevrolet Support

    Chevrolet Customer Assistance Center P.O. Box 33170 Detroit MI 48232-5170 USA

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