A "Recall" for the Volt Battery

Improved Safety Structure Supposed to Prevent Battery Fires

The Chevy Volt made a lot of headlines following its release in 2010, most of them just happened to be negative. The car's safety was immediately brought into question following a crash test where the battery caught fire at a National Highway Traffic Safety Administration (NHTSA) facility.

Improved Battery Safety, Now with 100% Less Fire

GM's engineering team developed a solution to prevent future fires by strengthening the car's safety structure with a "steel tunnel" around the battery. They also installed a sensor inside the battery pack that alerts the driver if the battery is currently oozing coolant and turning into a powder keg.

All new Chevy Volt's will be fitted with the please-prevent-my-battery-from-blowing-up safety enhancements, and repair parts should be out to dealers by February of 2012. In the meantime, you might logically assume they've issued a "stop sale" on unsold Volts until they can be repaired. But you'd be wrong.

You might also assume GM would issue a recall on the 8,000 Volts already sold, but you'd be wrong again (boy, you're bad at this).

The "Don't Call it a Recall" Recall

Instead of a recall, Mark Ruess, president of GM North America, is calling it a "voluntary customer satisfaction issue." If I owned a Volt, I'd be quite satisfied with a mandatory recall that prevents fire in my vehicle. Apparently I'm not alone, since over 250 Volt owners have requested a loaner vehicle until theirs can get fixed.

The good news is Volt customers will be individually notified when the modifications are available for their vehicles. Hopefully everyone will make the right choice and get it fixed.

Actions You Can Take

This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

  1. Step 1: File Your Complaint at CarComplaints.com

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint

  2. Step 2: Notify the Center for Auto Safety

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS

  3. Step 3: Report a Safety Concern to NHTSA

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA

Share Your Complaint

Add Your Complaint

Join thousands of frustrated car owners who have voiced their opinion and notified other consumers of issues at CarComplaints.com.

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Chevrolet Customer Assistance Center

P.O. Box 33170 Detroit MI 48232-5170