No Help On the Way For Your Sticky Steering Situation

Posted on
Tagged
#steering #investigation
Author
Scott McCracken
Source
carcomplaints.com
An overhead view of a parking lot with cars neatly lined up inside parking spaces.

Your steering wheel could get stuck while driving and GM doesn't think that's enough of a safety hazard to warrant a recall. Owners have complained that if they drive with their steering wheel in one position for a long enough, it can suddenly stick and become impossible to turn. The problem eventually remedies itself but not before making the driver sweat it out like Richard Simmons:

"At highway speeds the steering sticks, making it scary to drive and dangerous” the owner of a 2013 Cruze wrote to the the National Highway Traffic Safety Administration (NHTSA).

So you might be ok driving through Kansas, but once you reach Colorado you're screwed.

Where's this "New GM" I Keep Hearing About?

GM says the occurrence rate of this problem is too low to worry about -- roughly 2 incidents per 1000 vehicles. Stinks to be those 2, huh?

Dealers were sent a technical service bulletin (TSB) on how to fix the issue, but they were also told by GM to only apply the fix if the customer complains enough. That's the same approach GM used in previous years ... how'd that work out for everyone?

No Help From the Government Either

Federal regulators don't see any reason to open an investigation.

Quick show of the hands -- who thinks any of those regulators own one of the affected vehicles, including the 2013-14 Buick Verano, Chevrolet Cruze or Chevrolet Malibu?

That's what I thought.

More information on carcomplaints.com

Related Chevrolet Generations

At least one model year in these 2 generations have a relationship to this story.

We track this because a generation is just a group of model years where very little changes from year-to-year. Chances are owners throughout these generation will want to know about this news. Click on a generation for more information.

  1. 1st Generation Cruze

    Years
    2011–2015
    Reliability
    80th of 80
    PainRank
    48.27
    Complaints
    940
    Continue Front 3/4 view of a Cruze
  2. 8th Generation Malibu

    Years
    2013–2015
    Reliability
    65th of 80
    PainRank
    19.28
    Complaints
    293
    Continue Front 3/4 view of a Malibu

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